Part One Shopping for Guests
Part Two Baby-sitting Service
Part Three Room Service
Part four Repairing the TV Set
Words and Expressions
Exercises
Part One Shopping for Guests
RA： Good morning， sir. What can I do for you？
W： Some friends of ours are going to visit us this evening. Would you please buy some fruit for me？
RA： Sure. What kinds of fruit do you want， apples， oranges， bananas or grapes？
W： All except grapes.
RA： How many of each？
W： One kilo of each will be enough.
RA： Yes， sir. Don't you need some refreshments and drinks？
W： Well， I've ordered some cold dishes and some pastry. I'll need two more Budweiser and a pack of Kent.
RA： Yes， Mr White， two more cans of Budweiser and a pack of Kent. Do you need some flowers？
W： That's a good idea. Can you help me to get some？
RA： Certainly， sir. What kind of flowers would you like？
W： A basket of lily.
RA： You need fruit， beer， lily and Kent. Am I correct？
W： Right. Here is five hundred yuan in advance. Is it enough？
RA： I think it's quite enough. I'll have them bought for you as soon as possible.
W： Great. Thank you very much.
RA： You're welcome.
Part Two Baby-sitting Service
M： Attendant， will you please do me a favor？
FA： Certainly， madam. We're glad to do it if we can.
M： My husband and I want to go to a party this evening. So， can you look after the baby for us？ It's only till midnight.
FA： I see， madam. But I'm sorry I can't do that for you. It's against our hotel regulations for me to do it， as attendants can't do their jobs and look after children properly at the same time.
M： What shall I do then？
FA： Don't worry， ma'am. We have a very good baby-sitting service in our hotel. The sitters are well-educated and reliable. It's run by the Housekeeping Department.
M： That's great. Can you get in touch with one of them for me？
FA： I will arrange it for you at once， madam.
M： Do you know the terms？
FA： It's 10 yuan an hour， for a minimum of 4 hours.
M： That's reasonable.
FA： （10 minutes later， she returns to Mrs White's room）
Excuse me， madam. May I ask you to sign this confirmation form？ Thank you. I hope I haven't disturbed you.
M： Not at all.
（Signing the form）
FA： Thank you， madam. Good night and have a pleasant evening.
Part Three Room Service
W： （To Mrs White） What about breakfast in our room tomorrow， honey？ （Mrs White agrees and he turns to the RA.） We'd like to have breakfast in our room tomorrow. Could you bring it here？
RA： Yes， of course. Our hotel provides very good room service， sir.
M： Very nice. When should we order our breakfast？
RA： This is your door knob menu. Just tick off the items you would like for breakfast， write down the time， and hang it outside your door before you go to bed tonight.
W： Is there any other way to have room service？
RA： Yes， sir. You may dial “6” to call the Room Service Section directly to order your breakfast， lunch or dinner.
M： By the way， what should I do with the plates when we finish eating？
RA： Well， the room service staff will ask you what time you would like your plates taken away when he delivers the food to your room. Just leave them in your room.
W： Oh， I see. Thank you.
RA： Always at your service.
Part four Repairing the TV Set
（FA = Floor Attendant， W = Mr White， E = Electrician）
FA： Housekeeping， May I come in？
W： Come in please.
FA： What's the matter， sir？
W： Ah， I'm afraid there's something wrong with the TV. The picture is wobbly.
FA： I'm sorry. May I have a look at it？
W： Here it is.
FA： （Trying to fix it， but in vain.）
I'll send for an electrician from the Maintenance Department. We can have it repaired. Please wait just a few minutes， Mr White.
（She leaves the room. Five minutes later， there is a knock on the door.）
FA： Housekeeping， may I come in？
W： （Opening the door）
E： Good evening， Mr White. （The electrician enters the room， accompanied by the floor attendant.） The TV set is not working well， is it？
W： No， it isn't.
E： Let me check it. （He finishes the repairing.） Mr White， everything is OK now. Is there anything else I can do for you？
B： No， thanks. What efficiency！ （Taking out some money.） This is for you.
E： Oh， no. We won't accept tips， but thank you anyway. We wish you a nice stay with us， Mr White.
Words and Expressions
miscellaneous
a. 多项的，多种的
refreshment
n. （常用复数）茶点，点心，饮料
pastry
n. 糕点，糕饼
lily
n. 百合花
in advance
预先，提前
baby-sitting
n. 看管小孩
night-club
n. 夜总会
regulation
n. 规章，规则
properly
adv.正确地，恰当地
sitter
n. （看护孩子的）保姆，也写成baby－sitter
well-educated
a. 受过良好教育的
reliable
a. 可靠的
get in touch with sb.
与某人取得联系
arrange
v. 安排
term
n. 条理，规定
minimum
n. 最少（量），最小（量）
reasonable
a. 合理的
door knob menu
客房内的门把菜单（多为早餐）
directly
adv. 直接地
wobbly
a. 摇摆的，不稳定的
vain
n. 徒劳，徒然
electrician
n. 电工
maintenance
n. 维修
electric facilities
电器设备
efficiency
n. 有效，奏效
