Part One Checking Out
Part Two A Miscalculation
Part Three Foreign Currency Exchange
Words and Expressions
Exercises
Part One Checking Out
（G = Guest， C = Clerk）
G： Good morning. Is this where I can pay my hotel bill？
C： Yes. Please tell me your room number and when you are checking out.
G： My room number is 1012 and I'd like to check out right now.
C： Just a moment， please （checks files）。 Are you Mr Steward from America？
G： Yes， Richard Steward.
C： Mr Steward， did you sign any bills in the last two hours in our hotel？
G： No.
C： Have you used any hotel services this morning？
G： Ah， I used the mini-bar， drank a tin of coca-cola and made a long distance call in my room.
C： I'm afraid your final bill hasn't reached here yet. One moment， please. I'll call the department concerned. （He makes a call and then adds the amount to the bill.） Sorry to have kept you waiting， sir. Here is your hotel bill. Please check it.
G： I'm sorry. What's this for？ （Pointing to a figure）
C： That's for the drinks and phone calls you made from your room.
G： I see. Thank you. Can I pay with traveler's checks？
C： Certainly， sir. （He fills out checks and hands them and his passport to the cashier.） Here are your bill and receipt， Mr Steward. Hope you enjoyed your stay with us here and have a pleasant trip home.
G： Thank you.
Part Two A Miscalculation
（G = Guest， C = Clerk）
C： Good morning， madam. What can I do for you？
G： Just now I checked out here. I found out that there might be something wrong with the bill.
C： I'm sorry to hear that.
G： I checked in on May 5th and will be leaving this morning.
It's the 10th today. That's exactly 5 days， I think. But I paid for six days.
C： Well， let me see. The 5th， 6th， the 7th …… Ah， yes， you checked out in the morning， so you only stayed here for 5 days， no more. I'm awfully sorry， madam. There is a mistake on the bill. I do apologize for my mis-checking. I'll correct it for you. Here you are. Would you please check it again？
G： That's all right.
C： Now let me give you another receipt and please check it. Here is the money you overpaid.
G： Thank you！
C： Thank you for your understanding， madam. I'm awfully sorry to have caused you so much trouble. I promise such things won't happen again. Good-bye.
Part Three Foreign Currency Exchange
（G = Guest， C = Clerk）
C： Good morning， sir. Can I help you？
G： I'd like to change some money.
C： What kind of foreign currency have you got， sir？
G： U.S. dollars. What's the exchange rate today？
C： According to today's exchange rate， every US dollar in cash is equivalent to 8.25 yuan. How much would you like to change， sir？
G： Well， I'll like to change one hundred and here's the money.
C： Now， would you please fill in this form？
G： A11 right.
C： Please write your name， passport number and room number on the slip.
G： Here you are.
C： Thank you. You'll have it right away. Will you sign your name here on the exchange memo？
G： OK. Will you please give me some one-yuan coins？ I need some small change.
C： A11 right. Here are five 100 yuan bills， four 50 yuan bills and ten 10 yuan bills and here are twenty-five one yuan bill. That makes 825 yuan in all. Please check it and keep the exchange memo.
G： 0h， yes， thanks. By the way， can you tell me what I should do with the RMB left with me？
C： You will have to go to the Bank of China or the Airport Exchange Office to change it back into dollars. There you will be asked to show the memo.
G： I see. Thank you very much.
C： My pleasure.
Words and Expressions
mini-bar
n. 迷你酒吧
amount
n. 数量
figure
n. 数字
equivalent
a. 相等的，相同的
