Part One Booking Air Tickets
Part Two Sending a Fax
Part Three Sending E-mails
Part Four Explaining Time Differences
Part Five Asking for An Interpreter
Words and Expressions
Exercises
Part One Booking Air Tickets
（G = Mr Graham， C = Clerk）
G： Good afternoon. Could you do me a favor？
C： It's a pleasure， Mr Graham. What is it？
G： I'm leaving for Shanghai the day after tomorrow.
C： That's August 8， isn't it？
G： That's right.
C： Are you going there by train or by plane？
G： By plane， of course. Planes are much faster than trains.
How many flights are there to Shanghai every day？
C： There are four flights every day. The planes take off at about 7：00 a.m.， 10：00 a.m.， 4：00p.m. and 10：OOp.m. respectively.
G： I'll take 10：00 a.m. plane， then. That suits me perfectly. Will you kindly book two tickets for me？
C： Certainly， Mr Graham. Would you please fill in this form？
G： A11 right. Shall I pay cash now？
C： Yes， please pay 800 yuan in advance.
G： Here you are. By the way， when can I get the tickets？
C： You can get them on the evening of August 7.
G： That'll be fine. Thank you very much.
C： Don't mention it.
Part Two Sending a Fax
（R = Receptionist， G = Guest）
R： Good morning， sir. Can I be of any assistance to you？
G： Yes. I want to send a fax， but I don't know where I can send it out.
R： That's easy， sir. The fax machine is in our business center. It's on the second floor.
G： Thank you very much. By the way， can you tell me how it is charged？
R： I'm sorry I don't know the exact price. But anyway the clerks there can tell.
G： Thanks again. Good-bye.
R： You're most welcome. Good-bye.
Part Three Sending E-mails
（G = Guest， C = Clerk）
C： Good morning， Mr Richards. Can I help you？
G： Yes. I wonder if you could provide internet service. I have to reply an E-mail to my wife.
C： Yes. There is an access to Internet in every guest room. The access is just under the writing desk.
G： But I forgot to bring my portable computer with me.
C： Well， you can get on the internet here. The price for half an hour of connection is 20 yuan.
G： That's good. May I come on in？
C： Come on in， please.
（A few minutes later.）
G： Your computer is convenient to manipulate. I've done everything I wanted.
C： I'm glad to hear that. For 28 minutes， we charge you 20 yuan. We charge it on half an hour basis.
G： I see. I'd like to pay in cash. Here is 50 yuan.
C： Thank you. Here is your change and the receipt， Mr Richards.
G： Thank you. Goodbye.
C： Good night， Mr Richards.
Part Four Explaining Time Differences
（Scene： Mr White is asking the receptionist something about time difference at the Front Desk）。
W： Can you help me？
R： I'm very glad to.
W： I've just come from London and I'm not at all used to the time difference here. I like to get up earlier and I'm fond of morning exercises.
R： I see. Time is the same through the whole of China. Chinese time is 8 hours ahead of London time. When it is 12 noon in Beijing， the standard time in London is 4：00 a.m. of the same day.
W： Thank you for the information. Without your help， I'd have no idea what the time is.
R： It's my pleasure to give you help. It's 2 o'clock in the afternoon now. You'd better have a good rest， Mr White.
W： That's very considerate of you. But would you please wake me up at 7：00 Beijing time tomorrow morning？
R： Sure， Mr White.
Part Five Asking for An Interpreter
C： Good morning， sir. Can I help you？
G： Yes， I'd like to get some information on the prices for renting personnel and equipment for our convention.
C： Certainly， sir. Here is the price list.
G： Well， we shall need an interpreter for a week， an overhead projector for 5 days， a slide projector for 4 days.
C： The interpreter is 200 yuan a day， so that makes 1400 yuan. The overhead projector is 35 yuan a day， that makes 175 yuan， the slide projector is 30 yuan a day， so that makes a total of 1695 yuan， sir.
G： How much is that in dollars？
C： Approximately 200 dollars， sir.
G： That's sounds reasonable. Say， do you have closed circuit TV？ How much does that work out at？
C： We have some brand new equipment which costs around 15 dollars an hour.
G： A11 right. Sign me up for the personnel and the equipment and thanks for the suggestion.
C： My pleasure. Glad to be of assistance.
Words and Expressions
respectively
adv. 分别地
take off
起飞
send out
分发，发出，放出
manipulate
v. 操作
personnel
n. 工作人员
price list
价目表
interpreter
n. 口译，口译员
closed circuit TV
闭路电视
brand new
崭新的
