Part One A Call from Outside
Part Two Making a Collect Call
Part Three Wake-up Call Service
Words and Expressions
Exercises
Part One A Call from Outside
O： Good morning. The Friendship Hotel Operator. What can I do for you？
W： Good morning. I want to invite Mr & Mrs Bellow to a party this evening. I called their room， but no one answered. May I leave a message for them？
O： That's all right. May I know their room number， sir？
W： Room 1710.
O： Mr & Mrs Bellow， in Room 1710.
W： Yes， that's it. Can you tell them that the Whites called to invite them to dinner tonight？
O： Dinner tonight. Where and when will that be， sir？
W： In your Lily Restaurant at 6：30 p.m……
O： May I read back the message to see if it is correct， please？ Mr White called at 10：30 a.m. to invite Mr & Mrs Bellow in Room 1710 to dinner this evening at 6：30 p.m. at Lily Restaurant of this hotel.
W： Right.
O： Mr White， may I have your telephone number so that the Bellows can call back if necessary？
W： 501-1712.
O： 501-1712. Thank you for calling， sir. We'll tell them as soon as they come back.
W： Thank you.
O： You are most welcome.
Part Two Making a Collect Call
（IO = International Operator， O = Operator， W = Mr Theron White）
IO： This is Bombay for Mr Theron White. Do you know his room number， please？
O： Yes， it's 2820.
IO： Thank you.
O： Is this a pay call？
IO： It's collect.
O： May I know who is calling， please？
IO： Yes， Pradip Patel.
O： How do you spell that， please？
IO： Pakistan P， America A， Tokyo T， England E， London L.
O： Mr Pradip Patel. Thank you. Just a moment， please. （calls Room 2820）
May I speak to Mr Theron White， please？
W： Speaking. What's the matter？
O： This is the Hotel Operator. I have a collect call from Mr Pradip Patel in Bombay. Will you accept the charges？
G： Yes， of course.
O： Thank you. Please hold the line.
…… （speaks to the International Operator） ……
Hello. Mr White will accept the call. Could you give me your operator number， please？
IO： Yes， it's 32.
O： Thank you. My number is 51. Could you give me the time and the charges after the call， please？
IO： Yes， of course.
O： Thank you. Go ahead， please.
Part Three Wake-up Call Service
（O = Operator， W = Mr White）
O： This is the operator. May I help you？
W： I'm leaving for Britain tomorrow morning. Will you please give me a call in the morning？
O： Certainly， sir. What's your room number？
W： 1108.
O： At what time？
W： At around 7：00 a.m……
O： We have a computer wake-up service. Please dial 5 first and then the time. For 7：00 a.m.， press 5 and then 0700 for the time. There must be five digits in the final number.
W： 5-0700， I see.
O： That's right， sir. Our computer will record the time and your room number.
W： Thank you.
O： You're welcome， sir. Have a good sleep.
Words and Expressions
operator
n. 接线员
invite
v. 邀请
message
n. 消息，口信 a pay call
呼叫方付费电话
a collect call
对方付费电话
accept
v. 接受
charge
n. 费用
wake-up call
唤醒电话
digit
n. 数字，位（数）手指
record
v. 记录，录音
