Part One Making up the Room
Part Two The Turn-down Service
Part Three Bringing Something on Request
Words and Expressions
Exercises
Part One Making up the Room
RA： Good morning， Mr and Mrs White. May I come through， please？
M： Yes， please. By the way it's almost noon， and our room hasn't been made up yet.
RA： So sorry， madam. I was just coming along to your room. I'll be there as soon as I finish this one.
M： Really？ Could you do our room first next time？ We are always the last.
RA： Well， I have a section of fourteen rooms， and I always do the check-out rooms first unless there is a request. Now that you've asked me to do so， I'll be glad to.
W： Check-out rooms？ What are they？
RA： A check-out room means a room which is being vacated at the end of a guest's stay. We have to get the room ready for sale again by the Front Office.
M： Well， we would like to take a nap after lunch.
RA： Yes， I see. Your room will be ready in half an hour， Mr and Mrs White.
M： Can you do this for us every day？
RA： Certainly， Mrs White. We always try to have rooms made up early on request. Just let us know what you need， and if we can， we'll oblige. Your room number is 1202.
M： Good. We do appreciate the favor of your putting our room first.
RA： My pleasure. I hope you are enjoying your stay with us.
Part Two The Turn-down Service
CM： Housekeeping. May I come in？
W： Yes， please.
CM： Good evening， Mr and Mrs White. May I do the turndown service for you now？
M： Oh， thank you. But you see， we are having some friends to celebrate my birthday here. Could you come back later？
CM： Certainly， Mrs White. What time would it be convenient for you？
M： Could you come again in three hours？
CM： I'm afraid I'll be off then. But I will let the overnight staff know. They will come then.
M： That's fine. Well， our friends seem to be a little late. Would you tidy up a bit in the bathroom？ I've just taken a bath and it is quite a mess now. Besides， please bring us a bottle of just boiled water. We'd treat our guests with typical Chinese tea.
CM： Yes， Mrs White. I'll bring in some fresh towels together with the drinking water.
M： That's fine.
CM： （Having done all on request）
It's growing dark. Would you like me to draw the curtains for you？
M： Why not？ That would be so cozy.
CM： May I turn on the lights for you？
W： No， thanks. I like this atmosphere.
CM： Yes， sir. Is there anything else I can do for you？
M： No more. You're a smart girl indeed. Thank you very much.
CM： I'm always at your service. Good-bye， Mr and Mrs White， and do have a very pleasant evening.
Part Three Bringing Something on Request
（G = Guest， H = Houskeeping）
Dialogue （A）：
G： Is this Housekeeping？
H： Speaking. May I help you？
G： Yes， I'd like to use my hair dryer but it's 220 volts. Do you have a converter I could use？
H： Yes， we do， ma'am. But I'm afraid another guest is using it now. We can lend you a hair dryer instead.
G： Fine. Could you bring it soon？ Because I'll attend a party in one hour.
H： Certainly， ma'am. I'll send someone immediately.
Dialogue （B）：
G： Could you bring me an English newspaper， please？
H： Certainly， sir. We'll bring one as soon as possible. Would you like an evening newspaper tonight， too？
G： No， that's all right. How much will it be？
H： It's free， sir.
G： Fine. I'm sorry to bother you but I'll need some cigarettes， too.
H： That's no trouble at all， sir. Which brand would you prefer？
G： Kent.
H： How many packs will you need， sir？
G： Just one， please. Here are five dollars.
H： Thank you， sir. We will bring you newspaper and cigarettes as soon as possible.
Words and Expressions
trolley
n. 手推车
unless
conj.除非，如果不
take a nap
睡午觉，休息一会儿
vacate
v. 空出
oblige
v. 答应…请求，使满足
chamber maid
女服务员
typical
a. 典型的，独特的
be off
下班
tidy up
收拾，整理
overnight staff
夜班工作人员
boiled
a. 沸腾的，煮滚的
mess
一团糟
cozy
a. 舒适的
atmosphere
n. 气氛，氛围
hair dryer
电吹风，吹风机
converter
n. 变压器
pack
n. 包
bother
v. 打扰
cigarette
n. 香烟
