Part One Demanding Laundry Service
Part Two Special Instructions
Part Three Suggesting Express Laundry Service
Words and Expressions
Exercises
Part One Demanding Laundry Service
（H = Houskeeping， G = Guest）
H： Housekeeping. May I come in？
G： Yes， I'd like to have this laundry done， please.
H： Certainly， sir. Would you fill in the laundry form， please？
G： Yes， But where is it？
H： Just in the drawer of the writing desk.
G： Fine. May I use your pen？
H： Certainly， sir. Here you are.
G： Thanks. Oh， and I don't want these shirts starched.
H： No starch. I understand， sir.
G： Yes， and I'd like this sweater washed by hand in cold water. It might shrink otherwise.
H： By hand in cold water， I see.
G： Here is the laundry bag and the form.
H： Well， two shirts， one sweater， a pair of socks and a pair of trousers. There are five pieces altogether.
G： When will it be ready？
H： We will deliver them around 6 p.m. tomorrow.
G： Thanks a lot.
H： You are welcome.
Part Two Special Instructions
（H = Houskeeping， G = Guest）
G： Do you have a mending service for clothes？
H： I beg your pardon， please.
G： A mending service. I'd like these socks darned.
H： I see， sir. Yes， we can mend them.
G： There's this jacket， too. It has a tear in it.
H： I'm sorry， sir. We can mend a seam but not a hole.
G： There's also a stain on this jacket. I'd like it removed before it's dry-cleaned.
H： May I see it， please？
G： Yes， here you are.
H： What kind of stain is it， sir？
G： I spilled some vinegar on it.
H： We will do our best to remove the stain but we cannot guarantee the result.
G： That's OK. How long do you think it will take？
H： I'm not sure， sir， but I will check with the Laundry and let you know.
G： Fine. I'd like it as soon as possible. And how about the， price？
H： It's all on the laundry list.
G： Where is it？
H： It's in the writing desk's drawer.
G： 0h， thank you.
H： My pleasure.
Part Three Suggesting Express Laundry Service
C： Good morning， can I help you？
M： Would you please send someone up for my laundry， please？ Room 1012， White.
C： Certainly， Mrs White. A valet will be up in a few minutes.
M： I have a silk skirt， which I don't think is colorfast. Will the color run in the wash？
C： We'll dry-clean the skirt. Then the color won't run.
M： You're sure？ Good！ And the lining of my husband's jacket has come unstitched. It might tear over further while being washed.
C： Don't worry， madam. We'll stitch it before washing.
M： That's fine. Now， when can I have my laundry back？
C： Usually it takes one day to have laundry done. All deliveries will be made before 6：00 p.m. And we also have express service.
M： I'd have the express because I'm going to a party this evening. How soon will they be done？
C： It only takes 3 hours.
M： What is the difference in price？
C： We charge 50% more for express， but it only takes 3 hours.
M： Well， thank you. Oh， I think your valet is at the door.
C： Please feel free to ask him anything. Also， please refer to your laundry list for further information. Thank you for calling and have a nice day.
Words and Expressions
laundry
n. 洗衣，洗衣店，洗衣房
demand
v. 要求，需要
fill out
填写（有时也可用 fill in）
drawer
n. 抽屉
starch
v. （衣物）上浆
sweater
n. 毛衣，球衫
shrink
v. 缩水
otherwise
adv. 否则，不然
deliver
v. 发送，分发
darn
v. 织补
mend
v. 修补
tear
n. 洞
v. 撕裂
seam
n. 裂缝
stain
n. 污点
dry-clean
v. 干洗
spill
v. 泼，溅
vinegar
n. 醋
valet
n. 为客人提供个人服务的服务员，衣物熨烫等
colorfast
a. 不掉色的
lining
n. （衣物的）衬里
unstitch
v. 脱线
stitch
v. 缝缀，缝合
refer to
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