Welcome to Chapter 6.
You've almost completed the revising stage of the Writing Process.
In the previous three chapters, you learned how to make
l your documents complete
l your paragraphs cohesive
l your sentences clear and concise.
In this chapter, you'll finish the revising stage as you learn how to make your sentences courteous (the last "C").
l Plan
l Organise
l Draft
l Revise
Objectives
By the end of this chapter, you'll be able to
l write courteous sentences
l revise sentences to make them courteous.
You'll also continue to revise the letter you're writing to Mr Perry.
Being Clear and Concise: A Quick Review
Do you remember how to make your writing more clear and concise?
To review, look at the 6 example sentences below. They are neither clear nor concise.
Match each sentence with one of the writing problems below.
Please see me as soon as possible.
The information was sent to you yesterday.
If you contact one of our CSOs she can help you apply for a PIL.
Please kindly come to our information counter.
If we all cooperate together we will have greater success in the coming future.
Please come to your nearest branch to discuss the loan process with our manager and then you can apply for it and it should be processed by the end of the month.
Unspecific information
Passive voice instead of active
Jargon
Old-fashioned expression
Unnecessary words
More than 1 idea in each sentence
Being Courteous: How To Do It
Whenever you write a memo, letter, fax or e-mail, you need to remember that all your readers (including your colleagues) are your "customers".
To provide excellent customer service, you need to be courteous.
To write courteously, remember the 4 "Ps".
l be Polite
l be Positive
l be Personal
l be Professional.
下一次，我们将继续讲述4"Ps"。
（中国物流论坛 实习生江巍 英语点津 Annabel 编辑）
