1.公司管理改革方案报告?
Report?
From:Jack Owens?
To:President’s Advisory Committee?
Subject:A Management Development Program for APG Electronics Inc.?
Date:16 November,2006.?
Here is the report that you have requested on executive development for the years ahead.(President Bellman’s memorandum of 10th November)?
I interviewed 8 managers of our 8 departments and some 30 research workers,salesmen and other employees.?
I also studied the management development programs of some prosperous industries over the past few years.?
I came to the following conclusions:?
(1)That some departments have ineffective management because:?
① The department managers have too little autonomous decision power and have to make every decision according to our company’s policies.?
② Some departments are too inclusive.For example,the Marketing ?Department? includes sales of goods,after sales services etc.?
(2)That we lack foresight to regarding market changes and market needs due to our poor research capability.As a result we often produce products that are out of date.By the time we find it out,know it and change our product mint,we have too much inventory in our warehouses that we have to sell at lowered prices.?
Therefore I recommend:?
(1) That every department manager be given the power to make his own ?decision? so far as it is not against our company’s policies.?
(2) That some big departments like the Marketing Department be divided into two separate departments.?
(3)That a research group be organized to study and predict every sector in our production.And the group be directly under our company’s executive management.?
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2.员工福利报告?
A Report on the Benefits for theStaff of ABC Software?
From:Personnel Manager?
To:Managing Director?
Date:31,July,2006?
Re:Your instructions of 15th July,2006 to report on the policy ofthe staff benefits.? Thematerials included in this report were gathered from earlier reports on staffpolicies and our conversations with the staff members of all levels in ABCSoftware.Many staff members demand that we formulate specific policies on staffbenefits as early as possible.As we know,other big companies have such policiesand our present policies have caused a lot of dissatisfactions.We propose thatwe formulate and practice policies by the end of this year.?
We would like to present these preliminary recommendations for yourconsideration:? (1)Thatall staff members are assured of individual attention as well as a good paypackage.?
(2)That those who have to retire early because of illness will havefull ?retirement? benefits ifthey have worked for the company for over 15 years.?
(3)Everyone in the company is covered by life insurance as soon asthey join our company.?
(4)Holidays are fixed at 25 days,rising to 30 days after five years.?
(5)We must ensure that allpersonnel actions such as compensation,benefits,transfers,layoffs,return fromlayoff,company-sponsored training,education and tuition assistance areadministered fairly.?
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3.加强保安措施报告?
Report?
From:Security Director?
To:General Manager?
Subject:Security Measures at theHeadquarters?
The secretary of the Board of Directors of our company instructed meto make a general investigation as to what security measures are needed at ourcompany’s Headquarters.I accordingly visited the premisesand made a careful survey there from 16 August to 20 August.I make thefollowing proposals:?
(1) That all visitors to our company should register at the maingate and wear a visitor’s card while visiting theworkshops.?
(2) That the lock on the door of the Accounting Manager’s office is too old and can easily be taken off.It needs to bereplaced by a new stronger lock.?
(3)Five more security men are needed since our two new warehouseshave been finished.? (4)Thata TV camera should be installed at the west gate because most people enter thecompany by that gate.?
(5)That we purchase some anti-spy products to detect bugs planted inour offices in order to avoid the release of confidential news.?
(6) That each PC or terminal be fixed with a computer screenprotector to prevent spies from reading our computer screens,from outside ofour building.?
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4.日常工作报告?
ROUTINE REPORT?
To:Jack,Safety Director?
From:Tom,Safety Training Coordinator?
Date:May 3,2006?
Subject:Safety Training Program for April 2006?
Introduction?
The training staff held one advanced training course for supervisorypersonnel and one basic training course for rank-and-file workers in April.InMay,we have scheduled one advanced course and two basic courses.Unlessenrollment increases,we will consolidate scheduled classes.The final version ofthe“Safety Manual”,which isunder revision,will be ready by May 10.?
Work Performed during This Period?
Two training sessions are not being well attended because thistraining is on a voluntary basis.Unless this training is madecompulsory,attendance will continue to be a problem.?
Project Plans?
The following classes are scheduled for May:?
May 15 Advanced Course?
(Shop Superintendents and General Foremen)?
May 22 Basic Course?
(Rank-and-File Workers)?
May 29 Basic Course?
(Rank-and-File Workers)?
Final editorial changes are being made in the “Safety Manual”.The cover and final artworkfor several drawings are nearing completion.The manual will be ready fordistribution by May 10.?
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5.销售情况调查报告?
INVESTIGATION REPORT?
TO:Leonard Johnson,Sales Manager?
From:John Lee?
Date:September 28,2006?
Subject:SALES PERFORMANCE OF THE BEIJINGBRANCH?
You expressed your concern and dissatisfaction at the poorperformance of the Beijing Office.You instructed me to examine the causes ofthe decline in sales and recommend possible solutions.I visited the office andmost of their ?major? customersin the area,and these are my findings.?
（1）Some of our major customers in Beijinghave closed down,and some have moved to other areas.?
（2）Other customers are thinking of moving tonew towns such as Langfang.There are quite generous government incentives formovement to these and other developing zones.?
（3）The Beijing Office has not kept anup-to-date mailing list for sending circulars to existing customers who havemoved,or potential customers new to the area.?
（4）The customers I visited were interested inmore advanced intercommunication systems instead of the traditional model wesupply them with at ?present.??
Therefore,I recommend that the Beijing Office appoint a travelingsalesperson,whose job will be to cover the northern part of China.He or sheshould contact our old customers at their new addresses,and should help inkeeping the mailing list up-to-date.He or she should cooperate with the SalesDepartment in the Beijing Office to find new customers in the northern area.?
In addition,I recommend that we begin to supply our customers withour latest intercommunication systems,as the demand for them is certainlyincreasing.?
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6.要求写报告的信函?
To Secretaries and DepartmentalAssistances,?
I should like to have you give me a brief report of your activitiesduring the company year,touching upon:?
(1)The particular duties which you perform,with an estimate of theproportion of your time devoted to each type of duty.?
(2)The names of faculty and executive force by whom you are given ?instructions? for work or dictation.?
(3)Any recommendations that you wish to make in regard to your workor your surroundings—anything which,in youropinion,would improve the conditions under which you are working.?
I should like to have this report not later than April 12.?
?
Jones?
Director?
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7.研究报告的序文?
Dear Sir,?
We wish to present the report of the committee on the Consolidationof Greater Boston as authorized by you on February 17,2007.?
We have attempted to present the most vital information on thesubject in an impartial manner,and trust that it will be of value to you.Thefield is a broad one and must necessarily be limited to the most practical andnon-technical phases of the problem.?
Mr.Goodman reported on the question and the legal implications ofthe proposal;Mr.Logan,on the various possibilities of consolidation;andMr.Henderson,on all phases of the proposed consolidation of Suffolk Conty andBrookline.?
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Respectfully submitted,?
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8.业务介绍信?
Dear Sir,?
The bearer of this letter is Mr.John Smith,our manager for the salesand marketing department.Mr.Smith will be spending two months in New York inorder to develop our business with suitable firms.?
We shall be most grateful if you will introduce him to reliablebusiness people and give him any help or advice he may need.We feel that withyour experience and connections and your knowledge of the trade you are thebest person we know who is able to do this.?
We shall very much appreciate your help and look forward to the opportunityof reciprocating when you come to our city.?
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Yours faithfully?
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9.正式报告?
To:Julie Oliver,Managing Director?
From:Alexander White,Training Manager?
Date:16 September 2006?
Subject:Provision of in-house trainingcourses?
1. Introduction?
The purpose of this report is to examine the feasibility of holdingall training courses in-house.External training providers wereconsulted,estimates of training costs were received,and comparative costsexamined.Questionnaires were completed by 80 employees from four departmentsand 10 of the respondents were interviewed by members of the trainingdepartment.?
2.Advantages?
2.1?Following consultation with four of thecompany’s regularly-used external training providers,itwas calculated that in-house training would ?reduce? the present cost by 26% in the first year.?
2.2?It was felt by 65% of the staff thattraining courses could be better ?designed? to suit the specific needs of the organization,and therefore bringbenefit to the company as a whole.?
2.3?45% of those who responded to thequestionnaire felt that they were more likely to participate in trainingcourses if they were held on-site.?
3.Disadvantages?
3.1?Some respondents,particularly in thesales department,expressed concern that valuable business contacts arising fromexternal training courses would be lost if all training was held in-house.?
3.2?Some training needs are veryspecific,and may only be required by one or two staff members.It was felt thatthese could not always be met by in-house training courses,as the necessaryexpertise could not always be brought in from outside.?
3.3?Participation in external trainingcourses is seen by 30% of respondents as a perk of the job,and it was felt thatthis motivational factor would be diminished with the provision of all trainingin-house.?
4. Conclusions?
As a result of an analysis of the advantages and disadvantages ofproviding all training in-house,the following conclusions can be drawn:?
Considerable savings will be made in the immediate future if in-housetraining courses are introduced.?
The staff response is favourable overall,particularly at higherlevels of management,though in some departments the loss of external trainingcourses is seen to be a real disadvantage,with the loss of business contacts.?
While many employees feel that in-house training is a positive moveand is likely to increase participation,30% regarded it as a loss of a perk.?
5. Recommendations?
In-house training courses should be introduced where a significantnumber of participants are required to attend.?
Where there are fewer than five participants,external courses shouldbe an option.? Staffshould be consulted regularly as to the level of satisfaction with in-house? training courses,and feedback regarding motivational factors shouldbe addressed.?
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10.公司简介?
Metcalf Limited Company?
Metcalf,the multinational manufacturer of food products,is based inLiverpool,UK,and operates factories,sales offices and depots in over sixtycountries.Metcalf’s chief products arechocolate snacks,canned fruit and vegetables,ice cream,soups and teas.?
The company was established in 1898 as a small English businessproducing chocolate.This would later form the core of Metcalf.In thetwenties,Metcalf ?diversified?and added canned goods to its product range,and by 1930 the company had greatlyexpanded its business throughout the UK and northern Europe.?
1990 saw a merger with BTL Foods in Michigan,USA,and the new Metcalfwas floated on the Stock Exchange ten years later.Metcalf has recently acquireda Japanese confectionery manufacturer,and continues its expansion plans.?
In addition to food production,Metcalf has interests inpharmaceuticals,plastics and leisure activities.?
本文来自《商务英语书信写作》第三章商务通用公文及社交公文第三节之报告及介绍信?
